Network IT Easy, Inc. provides a full range of Information Technology services for
Businesses and Residential customers. Please click on the links below
Service Level Agreement - SLA
A service-level agreement (SLA) is a contract between Network It Easy, Inc. (provider)
and a customer that specifies, usually in measurable terms, what services the network
service provider will furnish. We SPECIALIZE in providing a full range of custom
SLAs based on your needs and budget
Standard Care Example:
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Server Care Service
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Standard Care
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1. Asset Inventory Management*
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✓
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2. 24X7 Server Monitoring & Alerting
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✓
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3. Remediation, Escalation, Logging
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✓
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4. Event Log Monitoring
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✓
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5. Back Up Log Monitoring****
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✓
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6. Anti-Virus/Anti-Spyware Monitoring***
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✓
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7. Server Availability Monitoring
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✓
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8. Critical Service Monitoring
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✓
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9. Performance Monitoring & Reporting
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✓
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10. Anti-Virus/Anti-Spyware Management*
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✓
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11. Patch and Service Pack Management**
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✓
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12. IT Policy Management**
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✓
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13. Scheduled Machine Maintenance*
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✓
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14. Network Device Availability Monitoring
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✓
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Blocks of Hours
10-Hour Block of Custom Support Services -
- No expiration on the block of hours
- No travel charges and no parking charges
- All phone/remote support will be subtracted in 15 minute increments. A remote session
has to be physically accepted by the end user
- 1 hour minimum for all on-site support calls
20-Hour Block of Custom Support Services - 5% savings
- No expiration on the block of hours
- No travel charges and no parking charges
- All phone/remote support will be subtracted in 15 minute increments. A remote session
has to be physically accepted by the end user
- 1 hour minimum for all on-site support calls
40-Hour Block of Custom Support Services - 10% savings
- No expiration on the block of hours
- No travel charges and no parking charges
- All phone/remote support will be subtracted in 15 minute increments. A remote session
has to be physically accepted by the end user
- 1 hour minimum for all on-site support calls
Hourly or Per Project
With this plan you can pay as you go or we can provide you with a 'not to exceed'
quote. We guarantee the best pricing in the industry and we’ll beat any 'apples
to apples' competitive proposal.